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FAQs

Q:
I’m not an existing Manheim.com or OVE user. How do I sign up?
A:

You must first register with AuctionACCESS.  If you are not already registered with Auction Access, click here to enroll.  Once you have an AuctionAccess account set up, you may then register for Manheim.com. Click here to get started. (Note: You will use your Manheim.com login credentials to access UpsideDirect.com.) Please contact Manheim Client Care if you have questions or need help.
Q:
How can I find the Upside Direct listings?
A:

Upside Direct listings are offered on UpsideDirect.com – you may use your existing Manheim.com credentials to log in. Upside Direct listings are also featured on Manheim.com and OVE and are easily located by utilizing the “Upside Direct” Highlight filter when searching.
Q:
What type of condition report is included on an Upside Direct vehicle?
A:

Every Upside Direct vehicle is inspected by a Manheim Express Concierge, including 360 exterior images, photo tagging, engine audio and video, in-depth condition reporting with OBD2, and backed by our inspection guarantee (see Inspection Guarantee).  If the sight unseen purchase doesn’t match the CR, we make returns easy*. This Inspection Guarantee operates under the OVE Addendum, Manheim.

*Manheim Marketplace policies apply
Q:
How do I know where Upside vehicles are physically located?
A:

You can use search filters to search for vehicles within a certain radius of a ZIP Code to shop locally.

All Upside Direct vehicles are at a dealer’s lot, so the listings will show “At Dealership” in the VEHICLE LOCATION field.  The PICKUP field will show the city and state where the vehicle is located.  From the SRP, the PICKUP field is just below the CR Grade.

On the Vehicle Details Page, the PICKUP field is on the right-hand side of the screen in the gray box.
Q:
I see Upside™ Direct as the seller on all Upside Direct listings. Who is the seller?
A:

Upside Direct inventory is sourced from vAuto franchise dealers who use Upside.
Q:
Can I add Upside Direct vehicles to my Workbook?
A:

Yes! Upside Direct listings may be added to your Workbook for easy reference. Keep in mind that all vehicles sell at the end of the event sale, so your Upside entries will clear from your Workbook each Monday at 4pm ET.
Q:
What are the Buy Fees for Upside vehicles?
A:

These units follow OVE.com buy fee schedule. Buyers can view the expected fees for a specific vehicle by clicking/tapping “View Fees” from the Vehicle Details Page on Upside Direct.
Q:
How may I quickly be notified if I’m outbid on a vehicle?
A:

You may opt-in to receive real-time text notifications when you’ve been outbid on a vehicle. Within Manheim.com, click Your Manheim Account, then Notification Settings.  Select Notifications from the left-hand side and locate the OVE Activity section. Additional notifications may also be selected within the Notifications area.
Q:
How do I view my bid history on Upside Direct?
A:

From Manheim.com, click Your Manheim Account, then OVE Buying Activity. You may view your Live Bids, Offer Activity, as well as vehicles that you have previously won or lost. This menu combines all Upside Direct and OVE activity into one view for ease of accessing and managing all your digital bidding activity across the Manheim-supported marketplaces (Note: Simulcast vehicles are not included.) 
Q:
Are transportation options available?
A:

Yes. Transportation options are available from the Manheim.com Post-Sale Management area. Click/tap the “Purchases” tab at the top, scroll to the vehicle you wish to transport, then click/tap “Order Transportation” for the selected vehicle. Ready Logistics can also be quoted and ordered at the time of bidding.
Q:
Where do I make payments for Upside vehicles?
A:

You can access all Upside Direct and Manheim purchases in one location by viewing your account on Manheim.com. Once you’ve signed into your Manheim.com account…

  • Access Post-Sale Management from the Your Manheim Account drop down located in the top right of the page.
  • If you have multiple dealerships you buy for, select the desired account using the Switch Account drop-down menu. Click the Purchases tab and scroll to the vehicle for which you wish to a make payment.
  • Click the Make Payment button to get started. More information is available HERE.
Q:
Can I floor plan an Upside purchase? Which floor plans are available?
A:

Yes, Upside purchases may be floor planned using any floor plan option available to you through your Manheim.com account.
Q:
Can I get a Post-Sale Inspection on my Upside vehicle?
A:

No. Because Upside Direct vehicles are NOT at a Manheim auction location, Post-Sale Inspections are NOT offered.
Q:
What are my options if I have a concern about a vehicle I purchased?
A:

Reach out to Manheim Client Care at 844-743-0563 or email support@upsidedirect.com
Q:
How and when are the opening bid and MMR determined?
A:

The opening bid is set at or below 50% of MMR as of the start of the Upside Direct auction. MMR updates overnight every night so dealers may notice changes in MMR from the start of the sale to the end. Market conditions could cause the MMR to go up or down. Any changes during the course of a weekend sale are usually, but not always, minor.

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